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The hidden costs of AI in knowledge work
It’s almost 11 PM. Sarah, a senior partner, is still in the office. She’s polishing a brief for tomorrow’s client meeting, reflecting on the strategic angles, the choice of words, and the narrative framing. Her younger colleagues, including Alex who works with her on that topic, have already gone home. Different rhythm, different mindset. For…
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Rethinking Knowledge Management (KM)
November 2003. I was heading to Guadeloupe for a break and realized, a bit late, that I had forgotten my books entirely. Using my laptop and a painfully slow modem connection, I ordered “Enterprise Information Portals and Knowledge Management” by J. Firestone from Amazon. No Prime back then, and shipping alone cost me eleven euros.…
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Connecting the brains: 10 Do and Don’ts in Knowledge Management
This week, I witnessed in different companies a lack of Knowledge management culture. Somehow, it disappeared from their radar and I do believe that the emergence of some “hype” just covered this important topic with dust. However, without a proper Knowledge management and KM maps in your organisation, it would be impossible to get the…
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Wiki and Knowledge Management
I posted the following answer on a non public area and I wanted to share it. The question was “How many of you are using a Wiki for knowledge management and what are your experiences?”. Here was my answer: I will start my answer with 2 definitions: A Wiki is a website where people can…